Reasons for Back Office Support Outsourcing
Most businesses have a lot of routine administrative tasks that need to be done that are essential to keep operations running smoothly. They are often time-consuming and repetitive but can’t be overlooked. While they can be performed by in-house staff, one viable alternative is to use back office support services to take care of these jobs. Some of the reasons for using outsourced administrative services include:
- Skills and experience: when you outsource office staff you are hiring experienced and skilled professionals who are already familiar with the tasks they have been recruited for. There will be no need to devote time and resources to training them.
- Cut costs: lowering expenses is a major reason for outsourcing office services. It is less expensive to hire a virtual assistant online through an outsourcing company than to hire in-house staff. Salaries are typically less and other costs such as equipment, office space and training are eliminated.
- Scalable: the volume of administrative work can change with little notice and you may find yourself overwhelmed. Using an outsourcing service you can quickly and easily add an on demand virtual assistant to handle the extra work without spending a lot of time trying to find qualified personnel locally.
- Managed risk: many administrative tasks are critical to the daily operation of your business. If an employee responsible for an essential task leaves, your operations could be disrupted and the workload on other staff increased causing further issues. Using back office outsourcing services ensures essential administrative tasks are always completed on time and your business operations won’t experience interruptions.
Back Office Support Services Staff We Hire for Clients Can Provide
The back office support staff we hire for clients can provide a wide variety of services. The following are the core back office support services our specialists can provide to your business.
Data Entry Services
Data entry is often time-sensitive as it is necessary for many essential business operations. Some of the tasks that can be handled when you outsource data entry through our company include invoice data entry, product data entry, survey data entry, offline data entry, Excel spreadsheet data entry and raw data conversion and data input. Image data entry services are also available and include image keying and indexing, database files creation from images and image storage. Our experienced data entry specialists are both accurate and fast.
Data Processing Services
Data processing is the gathering of information from different sources and changing it into an easily understood format. Data processing outsourcing services will include the validation of data sets and converting data into a form that is machine-readable. The experienced specialist we recruit for you can assume the responsibility of collecting, converting and organizing your data as well as storing it in an easy-to-understand format that you can access when you need it.
Remote Secretary Service
There are myriad small tasks always cropping up that can distract you from focusing on your business. A virtual assistant from our remote secretary service can handle these jobs for you. Drafting letters, preparing documents, scheduling appointments, taking calls, responding to queries, maintaining your business calendar and coordinating meetings are just a few of the duties our virtual secretary can perform.
Photo Editing Services
With the help of our photo editing outsourcing service, you can get superior images for marketing purposes. Our image editors will follow your style guide to ensure edited photographs meet your requirements. Cropping and editing photos to specific dimensions or removing unwanted elements is just one of the jobs our editors can handle. Photo retouching, photo enhancement and photo manipulation like photo morphing and photo blending are among the services you can receive when you outsource photography editing through us.
Market Research Services
Outsourcing research through our company will give you a better understanding of your target market and provide valuable information to assist you in selling your products and services. Questionnaire design, customer satisfaction surveys, brand awareness research, competitor analysis, market profiling, market segmentation, product effectiveness analysis and market sizing are some of the market research outsourcing services you will receive from the specialist we recruit for you. Our marketing research specialists are skilled and have experience in a variety of industries.
Our file conversion services are just what you need when you want to change data from its current format to one that is more usable. The conversion specialists we recruit are skilled and have experience with different data conversion software. They can convert your existing files into any format you prefer including HTML and XML. If you have paper documents that you want to be converted to a digital format like XML, XLS or HTML or another format, document digitization is available. This includes converting printed books into your desired ebook format. In addition, PDF conversion services converting non-PDF files to PDF and PDF files to other formats can be had.
A well-organized backlog contributes to running an efficient operation and can help avoid shutdowns or work stoppages when important tasks are overlooked. If your company is falling behind in your backlog our backlog management services can help. The specialist we recruit for you will ensure the most important tasks will be a priority by organizing and prioritizing all the items in your backlog using your requirements as a guide.
Optical Character Recognition Services
Although paper documents are often required in business, converting them to a digital format makes it easier to store access and edit them. OCR processing is a method of data entry that is used to convert paper documents into a digital format. An OCR specialist hired through our company can convert any type of paper document like receipts, forms, invoices, contracts and more to the digital file type you need. Optical character recognition services include OCR document scanning as well as converting OCR data into the requested file type. OCR clean-up service is also available. When the content of paper documents isn’t clear errors can occur during scanning. During clean up original documents are manually compared to the OCR file and any misread characters are correct.
Content Moderation Services
Monitor user-generated content on your website and social media channels using our content moderation services. The content moderators we recruit will eliminate undesirable content such as profanity, copyright infringements, spam, abuse, pornography and other objectionable user-generated content from your website and social media channels to protect your business and brand reputation. Content moderation encompasses website moderation, forum moderation, social media moderation, image and video moderation, profanity filtering, profile moderation and community moderation and management. Moderation services are available 24/7 on multiple platforms.
Document Formatting Services
Document formatting may include layout, style, fonts, headings, color scheme and anything else that affects how content appears in your document. Document formatting services available include document type formatting, content formatting, document data rephrasing, page layout formatting and styles and font editing. Our formatting specialists work with a variety of document types like Word, Excel, image files, PDF documents, HTML documents and many others and you are assured of receiving professional-looking documents.
Get help with your presentations using our PowerPoint outsourcing service. A PPT specialist from our company can assist you with translating hard-to-understand data into engaging and easy-to-understand presentations. They are well-versed in the use of graphic design software and other technology needed to make your PPT presentation a success.
Why Consider Back Office Outsourcing with Our Company
We are a Ukraine-based company that offers back office support services to handle a variety of administrative tasks. Businesses today have a lot of choices for outsourcing back office support to get the help they need. So what makes our company stand out from the rest? The following are a few of the reasons to consider back office support outsourcing with our company.
- Well-qualified back office support staff: the back office support personnel we hire are skilled professionals with experience in a wide range of industries. We screen every specialist we recruit to verify their qualifications and only the best are accepted.
- Flexibility: no two businesses are alike and each has their own requirements. Our back office support teams are tailored to meet your specific requirements. You can hire support staff on a full-time, part-time or per project basis so you only pay for what you need.
- Affordable: the salaries for the support staff we provide are competitive and significantly less than salaries of equivalently qualified personnel in Western Europe and North America. Associated expenses such as office space, equipment and insurance are assumed by us.
- Scalable: if you find your volume of work increasing we can quickly scale up your team with qualified talent to meet your expanding needs.
In addition to back office support we also offer a variety of other BPO services. Whether you need a data annotation specialist or are looking for remote help desk support, our business process outsourcing company is capable of providing the services you require.
Industries Our Outsource Office Staff Can Serve
Our pool of back office support specialists comes from many different fields. The industries we can provide back office support for include but are not limited to:
- eCommerce and retail
- Logistics and transportation
- Information technology
- Marketing and advertising
- Banking and financial services
- Travel and hospitality
Virtual Assistance in Ukraine: Why Go For It?
Ukraine has been well known for outsourcing its IT talent for a number of years. However, they have a lot more to offer and are becoming a popular destination for back office support outsourcing as well. Here are some of the reasons why Ukraine is a good source for virtual assistance:
- Large pool of talent: there are many good quality colleges and universities in Ukraine. The populace is well educated and with backgrounds in a wide variety of fields and industries.
- Less expensive: due to the low cost of living the salaries for professionals are much less than in Western Europe and North America for the same level of skills and experience.
- Motivation: the work culture in Ukraine is quite similar to that in most of Europe and North America. Because the people have similar work values it is easy to find professionals who are a good fit for your company.
- Multilingual: the majority of Ukrainian professionals are fluent in English. In addition many of them have a high level of proficiency in other languages as well.
- Time zone: the time difference between most of Western Europe and Ukraine is only 1 hour. In addition, working hours in the country overlap with the working hours in parts of North America. This makes scheduling meetings with your team or getting in touch with them relatively easy.